Job Detail
Title: Service Level Manager
Total Position: 1
Industry: Fast Moving Consumer Goods (FMCG)
Department: Business Development
Type: Full Time/Parmanent
Location: Islamabad
Minimum Education: Masters
Degree Title: Masters degree or Bachelors of Engineering in IT related discipline
Career Level: Manager
Required Experience: 6 Years - 8 Years(6-8 years post graduate work experience including the management of complex IT Services environment and /or business facing IT role.Experience in working in large FMCG preferably an MNC using in-sourced and out-sourced IT services. Strong working knowledge of the management of global applications services.Good understanding of IT Service Management best practice (such as ITIL, ISO standards) in specific process areas.)
Salary Range: PKR. 150000 to 200000/month
Apply By: Jun 8, 2011
Posted On: May 27, 2011
Apply Online
http://www.ptc.com.pk
Job Description:
The job includes (but is not limited to):
Responsible for the delivery of agreed work products, resources, expertise and guidance in order to deliver the following:
Incident Management and Resolution.
Problem Management and Resolution.
Local IT Security Management and execution
of agreed Plans.
Execution of On Going Service Improvement
Plans.
Contractor Management.
Embed global processes, tools, vendors and
standards within local market
Review and analyse service level reports
Support local managed workplace (MWP)
Ensure resolution of issues impacting local
business performance and continually improve
local IT Service
Manage legacy service staff where activities
are not delivered through global agreements
Ensures staff use agreed global, standardised IT Service Management processes e.g. for Financial Management, Supplier Management, IT Security, Application Support, Asset Management, Service Design, Service Transition Management, Knowledge Management, Tools & Workflow
Example Outputs: (a) Service Level Reports, (b) Service Improvement Plans, (c) IT Security Dashboard.
Ensure effective evaluation of business risks and issues related to operational incidents, potential application changes and internal audit reports. Implement appropriate risk management processes and take appropriate and timely actions.
Negotiate, agree and manage operational
plans, service level agreements and budgets
and monitor implementation to ensure targets
are met.
Required Skills:
The role holder will be expected to demonstrate and develop selected SFIA skills from the list below
IT Management
Financial Management of IT
Service Level Management
Change Management
Release Management
Application support
Problem Management
Supplier Relationship Management
Title: Service Level Manager
Total Position: 1
Industry: Fast Moving Consumer Goods (FMCG)
Department: Business Development
Type: Full Time/Parmanent
Location: Islamabad
Minimum Education: Masters
Degree Title: Masters degree or Bachelors of Engineering in IT related discipline
Career Level: Manager
Required Experience: 6 Years - 8 Years(6-8 years post graduate work experience including the management of complex IT Services environment and /or business facing IT role.Experience in working in large FMCG preferably an MNC using in-sourced and out-sourced IT services. Strong working knowledge of the management of global applications services.Good understanding of IT Service Management best practice (such as ITIL, ISO standards) in specific process areas.)
Salary Range: PKR. 150000 to 200000/month
Apply By: Jun 8, 2011
Posted On: May 27, 2011
Apply Online
http://www.ptc.com.pk
Job Description:
The job includes (but is not limited to):
Responsible for the delivery of agreed work products, resources, expertise and guidance in order to deliver the following:
Incident Management and Resolution.
Problem Management and Resolution.
Local IT Security Management and execution
of agreed Plans.
Execution of On Going Service Improvement
Plans.
Contractor Management.
Embed global processes, tools, vendors and
standards within local market
Review and analyse service level reports
Support local managed workplace (MWP)
Ensure resolution of issues impacting local
business performance and continually improve
local IT Service
Manage legacy service staff where activities
are not delivered through global agreements
Ensures staff use agreed global, standardised IT Service Management processes e.g. for Financial Management, Supplier Management, IT Security, Application Support, Asset Management, Service Design, Service Transition Management, Knowledge Management, Tools & Workflow
Example Outputs: (a) Service Level Reports, (b) Service Improvement Plans, (c) IT Security Dashboard.
Ensure effective evaluation of business risks and issues related to operational incidents, potential application changes and internal audit reports. Implement appropriate risk management processes and take appropriate and timely actions.
Negotiate, agree and manage operational
plans, service level agreements and budgets
and monitor implementation to ensure targets
are met.
Required Skills:
The role holder will be expected to demonstrate and develop selected SFIA skills from the list below
IT Management
Financial Management of IT
Service Level Management
Change Management
Release Management
Application support
Problem Management
Supplier Relationship Management
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