Job Detail
Title: Applications Support Coordinator - Local Applications
Total Position: 1
Industry: Fast Moving Consumer Goods (FMCG)
Department: Software Development
Type: Full Time/Parmanent
Location: Islamabad
Minimum Education: Bachelors
Degree Title: Bachelors in IT related discipline
Career Level: Experienced (Non-Manager)
Minimum Experience: 2 Years(2-4 years post graduate work experience including the delivery of IT application support on mission critical business systems, SAP knowledge is a must)
Salary Range: PKR. 60000 to 80000/month
Apply By: Jun 8, 2011
Posted On: May 27, 2011
Apply Online
http://www.ptc.com.pk
Job Description:
The job includes (but is not limited to):
Responsible for the delivery of agreed application support performance levels.
Problem analyses and resolution for key applications support matters.
Analyse and review applications support vendor performance against contract and agreed SLAs
Manage various local and global vendors, to ensure applications issues are addressed in a timely manner
Identify and implement opportunities for service improvement
Provision and analysis of information for negotiations and contracting with vendor
Actively pursue reduction in total cost of ownership in applications support area.
Uses agreed global, standardised IT Service, Management processes e.g. for Financial Management, Supplier Management, IT Security, Availability
Experience:
2-4 years post graduate work experience including the delivery of IT application support on mission critical business systems, SAP knowledge is a must.
Experience in working in large FMCG preferably an MNC using in-sourced and out-sourced IT services.
Strong working knowledge on delivery of global applications services
Understanding of IT Service Management best practice (such as ITIL, ISO standards)
Management, Service Transition Management, Knowledge Management, Tools & Workflow.
Tracks and reports progress and performance against his/her objectives, service level agreements & budgets.
Personal Profile
People: Manage self
Transformational: Involves self in change & transformation
Business and operational: Aligns self with operational plans and processes
Required Skills:
The role holder will be expected to demonstrate and develop selected SFIA skills from the list below:
- IT Management
- Financial Management of IT
- Service Level Management
- Change Management
- Application Support
- Problem Management
- Supplier Relationship Management
Title: Applications Support Coordinator - Local Applications
Total Position: 1
Industry: Fast Moving Consumer Goods (FMCG)
Department: Software Development
Type: Full Time/Parmanent
Location: Islamabad
Minimum Education: Bachelors
Degree Title: Bachelors in IT related discipline
Career Level: Experienced (Non-Manager)
Minimum Experience: 2 Years(2-4 years post graduate work experience including the delivery of IT application support on mission critical business systems, SAP knowledge is a must)
Salary Range: PKR. 60000 to 80000/month
Apply By: Jun 8, 2011
Posted On: May 27, 2011
Apply Online
http://www.ptc.com.pk
Job Description:
The job includes (but is not limited to):
Responsible for the delivery of agreed application support performance levels.
Problem analyses and resolution for key applications support matters.
Analyse and review applications support vendor performance against contract and agreed SLAs
Manage various local and global vendors, to ensure applications issues are addressed in a timely manner
Identify and implement opportunities for service improvement
Provision and analysis of information for negotiations and contracting with vendor
Actively pursue reduction in total cost of ownership in applications support area.
Uses agreed global, standardised IT Service, Management processes e.g. for Financial Management, Supplier Management, IT Security, Availability
Experience:
2-4 years post graduate work experience including the delivery of IT application support on mission critical business systems, SAP knowledge is a must.
Experience in working in large FMCG preferably an MNC using in-sourced and out-sourced IT services.
Strong working knowledge on delivery of global applications services
Understanding of IT Service Management best practice (such as ITIL, ISO standards)
Management, Service Transition Management, Knowledge Management, Tools & Workflow.
Tracks and reports progress and performance against his/her objectives, service level agreements & budgets.
Personal Profile
People: Manage self
Transformational: Involves self in change & transformation
Business and operational: Aligns self with operational plans and processes
Required Skills:
The role holder will be expected to demonstrate and develop selected SFIA skills from the list below:
- IT Management
- Financial Management of IT
- Service Level Management
- Change Management
- Application Support
- Problem Management
- Supplier Relationship Management
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